Answers from your own documents, with the source included.

Not always. If you work entirely in Microsoft 365 and the permissions on SharePoint are in order, first check whether Microsoft Copilot or an agent in Copilot Studio is enough. Both only show what a staff member is already allowed to open. We then help by checking permissions, making agreements and training your team, with no build. Go to Microsoft 365

If your procedures are out of date or contradict each other, tidy up first, at least for the topic you start with. An assistant doesn’t make messy documents better, it just passes them on faster.

Your own knowledge assistant pays off when your documents are scattered or sensitive, or when you want a small model in Europe.

The introductory call takes 30 minutes. For the pilot we ask for one colleague who knows the documents: 2 hours to define the folder or topic together, then checking now and then which questions the assistant couldn’t answer. Your IT lead and DPO approve the access beforehand. If Copilot or a tidied-up folder is enough, we’ll tell you.

Only the folders and sources we agree together in the AI fact sheet, and only what the person asking is allowed to open. As standard, we choose a small model that runs in the EU, from a provider that doesn’t use your data to train models. If you work with Microsoft’s Copilot, Microsoft’s terms apply. We go through those with your IT for each use case.

Yes, no model is always right. That is why the assistant only answers with a source, so you can check it yourself. If it finds no source, it says so. The owner in your team reviews a sample of questions and answers every month. We agree in advance how many mistakes are acceptable and what happens then.

That happens regularly. The integrations have checks and error alerts, so we get an alert when something goes wrong. We fix it under the maintenance agreement. Zenjoy has been maintaining platforms and integrations for years after launch; your assistant gets the same care.

Article 50 has applied since 2 August 2026: anyone talking to an AI system must know it is AI, unless that is already obvious. That is why the assistant introduces itself as AI at the first question. Who has which role, provider or deployer, we record for each assistant in the AI fact sheet. The rules on AI literacy (Article 4) have since been amended by the Digital Omnibus. Explaining to your team how the assistant works and where it falls short remains sensible either way. This is not legal advice: have it checked by your DPO or lawyer.

No, not everything. In the pilot we start with one folder or one topic that comes up often, such as leave or expenses. You choose which version applies, and the assistant reads only that one. The logs then show which questions found no source: that tells you which documents to update first.